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What is FedLoan? You may have received letters or emails from FedLoan and wondered who they are. FedLoan is a legitimate student loan servicer that works with the U.S. Department of Education to manage federal student loans.
What is FedLoan?
FedLoan is a student loan servicing organization operated by the Pennsylvania Higher Education Assistance Agency (PHEAA), a quasi-governmental agency that administers multiple educational financial aid programs. It is headquartered in Harrisburg, Pennsylvania.
FedLoan is one of the nine federal student loan servicers.
What is a federal student loan servicer? When you take out a federal loan from the U.S. Department of Education, the U.S. Department of Education will assign you to one of the nine loan servicers, who are approved to work with them. FedLoan is one of these loan servicers.
How did you end up with FedLoan?
When you take out a federal student loan from the U.S. Department of Education, they will assign you a loan servicer when your loan amount is first paid out to your school.
What is a loan servicer?
A loan servicer is a company that manages the billing and other services on your federal student loan. There is no cost to you for using FedLoan.
Your loan servicer will, for example, send you federal loan bills, receive loan payments from you, and work with you on loan consolidation and repayment plans.
Is FedLoan the lender?
FedLoan is not the lender. The lender of your federal student loans is the U.S. Department of Education.
Do I choose to use FedLoan?
No, you do not choose who your loan servicer is. The U.S. Department of Education assigns you a loan servicer.
Sometimes the U.S. Department of Education will transfer loans from one servicer to another servicer. When this happens, you will be notified. Your loans are still owned by the U.S. Department of Education, but the company who will be sending you loan bills and collecting your loan payments will change.
How does FedLoan work with you?
FedLoan provides a range of services to students who have federal student loans from the U.S. Department of Education.
How to confirm FedLoan is your loan servicer
If you are not sure if FedLoan is your loan servicer, you can check this in two ways.
My Federal Student Aid
You can go to My Federal Student Aid, a U.S. Department of Education website, to see information about all of your federal loans, including who your loan servicer is.
Federal Student Aid Information Center
You can also call the Federal Student Aid Information Center (FSAIC), a U.S. Department of Education center.
Federal Student Aid Information Center phone number:
Sample FedLoan bill
If FedLoan is your loan servicer, you should receive bills that look like the one below.
Is FedLoan legit?
FedLoan is a legitimate student loan servicer. It is one of nine federal student loan servicers, and is one of the largest student loan servicers. PHEAA, which operates FedLoan, has been in business since 1963.
Good performance according to the U.S. of Education
The U.S. Department of Education measures the performance of its loan servicers and based on this, decides on how many student loans to allocate to each servicer. Those that perform well receive higher allocations.
FedLoan has been allocated 10% of loans, or approximately 1 in 0 loans, as of June 2019.
Nationwide Multistate Licensing System & Registry (NMLS) registered
FedLoan's operator, PHEAA is registered with the NMLS and with the NMLS ID 1619466. The NMLS is a record system for financial licensing and registration
Can I switch from FedLoan to a new student loan servicer?
The U.S. Department of Education may transfer loans from one servicer to another. When this occurs, you will be notified. However, you do not get to select your federal student loan servicer.
The only time you can change your student loan servicer if when you:
- Consolidate your loans
- Apply for public student loan forgiveness
Alternatively, you can refinance with a private lender. By doing this, you forfeit federal loan forgiveness programs and income-driven repayment plans. Instead of having your loan managed by the U.S. Department of Education and FedLoan, your loan will instead be managed by a private bank, online lender, or credit union.
How to make payments
You can make your student loan payments to FedLoan online, by phone, or by mail. Your payment will take 2-3 business days from the when you send a payment to when you see the payment in your FedLoan account.
What if you can’t afford your payments to FedLoan
FedLoan offers several different repayment plans. If your circumstance make it difficult for you to repay under any of these plans, you can call FedLoan at 1-800-699-2908 to discuss alternatives.
How to contact FedLoan
There are several ways to contact FedLoan.
FedLoan address for payments:
Department of Education
P.O. Box 790234
St. Louis, MO 63179-0234
Send completed Direct Debit application forms to:
P.O. Box 3661
Harrisburg, PA 17105-3661
Send letters and correspondence to:
P.O. Box 69184
Harrisburg, PA 17106-9184
Send Credit Disputes to:
FedLoan Servicing Credit
P.O. Box 60610
Harrisburg, PA 17106-0610
Send Consolidation related letters and correspondence to:
FedLoan Consolidation Department
P.O. Box 69186
Harrisburg, PA 17106-9186
FedLoan fax number:
FedLoan website: https://myfedloan.org/
FedLoan login: https://accountaccess.myfedloan.org/authentication/signIn.html?fingerprinted=true
FedLoan social media:
FedLoan mobile apps:
How to submit a complaint about FedLoan
If you are having problems with FedLoan, there are several ways to file a complaint.
FedLoan's The Office of Consumer Advocacy
You can file a complaint directly with The Office of Consumer Advocacy at FedLoan's operating company, the Pennsylvania Higher Education Assistance Agency.
The complaint can be mailed, or you can reach them by phone.
The Office of Consumer Advocacy:
Pennsylvania Higher Education Assistance Agency
The Office of Consumer Advocacy
1200 North 7th Street
Harrisburg, PA 17102
Monday - Friday, 8 a.m. - 5 p.m. (Eastern Time)
U.S Department of Education Federal Student Aid Feedback System
You can file a complaint with Federal Student Aid at the U.S. Department of Education through their feedback system. File a complaint here.
Better Business Bureau (BBB)
You can also file a complaint with the Better Business Bureau (BBB), a private, non-profit organization that accredits and rates businesses. File a complaint here.
Complaints filed with the BBB are forwarded to FedLoan within two business days, and FedLoan will be asked to respond within 14 days. If FedLoan does not respond, the BBB will reach out to them again.
BBB complaints are generally closed within 30 business days.
U.S Department of Education Federal Student Aid Ombudsman Group
As a last resort, you can contact the Federal Student Aid Ombudsman Group, a confidential resource to help resolve disputes about your federal student loans. File a complaint here.
The Federal Student Aid Ombudsman Group can help you resolve problems with loan balances and payments, disbursements, overpayments, and more.
They provide an information checklist to help prepare for your conversation.
Federal Student Aid Ombudsman Group address:
U.S. Department of Education
FSA Ombudsman Group
P.O. Box 1843
Monticello, KY 42633
Federal Student Aid Ombudsman Group phone:
Federal Student Aid Ombudsman Group fax:
Is FedLoan a federal loan?
FedLoan does not originate loans. Rather, it services federal student loans.
Is FedLoan federal or private?
FedLoan is a private company that is a federal student loan servicer. It is not a U.S. federal organization, but it does work with the U.S. Department of Education to manage student loans.
For example, FedLoan will send loan payment bills, receive loan payments, and work with you on loan consolidation and repayment plans.
Is FedLoan a government agency?
No, FedLoan is a private company that works with the government to service student loans.
Federal student loan servicers
There are nine federal student loan servicers. Learn more about who they are, what they do, and how to contact them.