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Granite State Management & Resources (GSMR): What is Granite State?

Granite State is one of nine federal student loan servicers that works with the U.S. Department of Education to manage student loans.

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What is Granite State Management & Resources? You may have received letters or emails from Granite State Management & Resources and wondered who they are. Granite State Management & Resources is a legitimate student loan servicer that works with the U.S. Department of Education to manage federal student loans.

What is Granite State Management & Resources?

Granite State Management & Resources, also know as Granite State Management or GSMR, is a student loan servicing organization based in Concord, New Hampshire.

It is one of the nine federal student loan servicers.

What is a federal student loan servicer? When you take out a federal loan from the U.S. Department of Education, the U.S. Department of Education will assign you to one of the nine loan servicers, who are approved to work with them. Granite State Management is one of these loan servicers.

How did you end up with Granite State Management?

When you take out a federal student loan from the U.S. Department of Education, they will assign you a loan servicer when your loan amount is first paid out to your school.

What is a loan servicer?

A loan servicer is a company that manages the billing and other services on your federal student loan. There is no cost to you for using Granite State Management.

Your loan servicer will, for example, send you federal loan bills, receive loan payments from you, and work with you on loan consolidation and repayment plans.

Is Granite State Management the lender?

Granite State Management is not the lender. The lender of your federal student loans is the U.S. Department of Education.

Do I choose to use Granite State Management?

No, you do not choose who your loan servicer is. The U.S. Department of Education assigns you a loan servicer.

Sometimes the U.S. Department of Education will transfer loans from one servicer to another servicer. When this happens, you will be notified. Your loans are still owned by the U.S. Department of Education, but the company who will be sending you loan bills and collecting your loan payments will change.

How does Granite State Management work with you?

Granite State Management provides a range of services to students who have federal student loans from the U.S. Department of Education.

Set up your online account
Create an online account at Granite State Management to access your loan information, make payments, review loan details, update your contact information, sign up for email correspondence, and more.

Make automatic online payments
Set up auto payments from your bank account to Granite State Management and you may receive a 0.25% interest rate deduction.
Give your parents or spouse access to your account
Provide your parents or spouse access to your loan account.
Sign up for income-driven repayment plans
You can sign up for an income-driven repayment plan. Granite State Management offers five types of income-driven repayment plans. This may lower your monthly payments, which are based on your income, family size, loan balance, and type of federal student loan. After making 20-25 years of loan payments, your remaining loan balance may be forgiven.
Change repayment plan
You can change your repayment plan type. Granite State Management offers several types of repayment plans which are based on length of time and income.
Make extra payments
You can choose to repay more than what your repayment plan states. This may reduce how much you pay later.
Postpone payments
If you are unable to make your monthly payment, you can contact Granite State Management to request deferment or forbearance.
Sign up for loan forgiveness
Under certain circumstances, such as working in public service or working as a teacher in low-income schools, you may be able to have your loan forgiven.
Sign up for military benefits
Granite State Management offers benefits to those in the military including deferments, interest caps, public service loan forgiveness, and more.

How to confirm Granite State Management is your loan servicer

If you are not sure if Granite State Management is your loan servicer, you can check this in two ways.

My Federal Student Aid

You can go to My Federal Student Aid, a U.S. Department of Education website, to see information about all of your federal loans, including who your loan servicer is.

Federal Student Aid Information Center

You can also call the Federal Student Aid Information Center (FSAIC), a U.S. Department of Education center.

Federal Student Aid Information Center phone number:
1-800-433-3243

Is Granite State Management legit?

Granite State Management is a legitimate student loan servicer. It is one of nine federal student loan servicers

Decades of experience in the student loan servicing industry

Granite State Management is a non-profit agency that has been in business since 1962 and has many decades of experience in the student loan servicing industry. The company is headquartered in Concord, New Hampshire.

Good performance according to the U.S. of Education

The U.S. Department of Education measures the performance of its loan servicers and based on this, decides on how many student loans to allocate to each servicer. Those that perform well receive higher allocations.

Granite State Management has been allocated 13% of loans or approximately 1 in 8 loans, as of June 2019.

Nationwide Multistate Licensing System & Registry (NMLS) registered

Granite State Management is registered with the NMLS and and the NMLS ID 1585615. The NMLS is a record system for financial licensing and registration

Can I switch from Granite State Management to a new student loan servicer?

The U.S. Department of Education may transfer loans from one servicer to another. When this occurs, you will be notified. However, you do not get to select your federal student loan servicer.

The only time you can change your student loan servicer if when you:

  1. Consolidate your loans
  2. Apply for public student loan forgiveness

Alternatively, you can refinance with a private lender. By doing this, you forfeit federal loan forgiveness programs and income-driven repayment plans. Instead of having your loan managed by the U.S. Department of Education and Granite State Management, your loan will instead be managed by a private bank, online lender, or credit union.

How to make payments

You can make your student loan payments to Granite State Management online, by phone, or by mail. Your payment will take 2-3 business days from the when you send a payment to when you see the payment in your Granite State Management account.

What if you can’t afford your payments to Granite State Management

Granite State Management offers several different repayment plans. If your circumstance make it difficult for you to repay under any of these plans, you can call Granite State Management at 1-888-556-0022 to discuss alternatives.

How to contact Granite State Management

There are several ways to contact Granite State Management.

Account numbers beginning with F8

Below is the contact information for those in the:

  • Federal Direct Loan Program
  • Family Federal Education Loan Program
  • Federally Insured Student Loan Program

Granite State Management telephone number:
Toll-Free: 1-888-556-0022

Granite State Management hours of operation:
Monday - Friday: 8 a.m. - 5 p.m., Eastern Time

Granite State Management address for payments:
Department of Education
P.O. Box 4414
Portland, OR 97208-4414

Granite State Management address for general correspondence:
Do not send payments to this address.

Granite State Management & Resources
P.O. Box 3420
Concord, NH 03302-3420

Granite State Management fax number:
1-603-227-5415

Account numbers beginning with C7

Below is the contact information for those in the:

  • Federal Family Education Loan Program
  • Alternative Loan Program (TREE℠, LEAF℠, EDvestinU®)

Granite State Management telephone number:
Toll-Free: 1-800-719-0708

Granite State Management hours of operation:
Monday - Friday: 8 a.m. - 5 p.m., Eastern Time

Granite State Management address for payments:
Granite State Management & Resources
P.O. Box 9560
Manchester, NH 03108-9560

Granite State Management address for general correspondence:
Do not send payments to this address.

Granite State Management & Resources
P.O. Box 2097
Concord, NH 03302-2097

Granite State Management fax number:
1-603-227-5401

Online

Granite State Management website: https://gsmr.org/

Granite State Management login: https://secure.gsmr.myloanmanager.com/Account/Login/

Granite State Management social media:

How to submit a complaint about Granite State Management

If you are having problems with Granite State Management, there are several ways to file a complaint.

Granite State Management Ombudsman

You can file a complaint directly with the Granite State Management Ombudsman by filling out and sending a formal request.

The complaint can be mailed to Granite State Management or faxed. You can also call the ombudsman.

Account numbers beginning with F8

Mailing address:
FSA Office of the Ombudsman
PO Box 1843
Monticello, KY 42633

Phone:
1-877-557-2575

Fax:
1-606-396-4821

Account numbers beginning with C7

Mailing address:
NHHEAF Ombudsman
NHHEAF
4 Barrell Court
Concord, NH 03301

Phone:
1-603-227-5380

Email:
[email protected]

U.S Department of Education Federal Student Aid Feedback System

You can file a complaint with Federal Student Aid at the U.S. Department of Education through their feedback system. File a complaint here.

U.S Department of Education Federal Student Aid Ombudsman Group

As a last resort, you can contact the Federal Student Aid Ombudsman Group, a confidential resource to help resolve disputes about your federal student loans. File a complaint here.

The Federal Student Aid Ombudsman Group can help you resolve problems with loan balances and payments, disbursements, overpayments, and more.

They provide an information checklist to help prepare for your conversation.

Federal Student Aid Ombudsman Group address:
U.S. Department of Education
FSA Ombudsman Group
P.O. Box 1843
Monticello, KY 42633

Federal Student Aid Ombudsman Group phone:
1-877-557-2575

Federal Student Aid Ombudsman Group fax:
606-396-4821

FAQ

Is Granite State Management federal or private?

Granite State Management is a non-profit organization that is a federal student loan servicer. It is not a U.S. federal organization, but it does work with the U.S. Department of Education to manage student loans.

For example, Granite State Management will send loan payment bills, receive loan payments, and work with you on loan consolidation and repayment plans.

Federal student loan servicers

There are nine federal student loan servicers. Learn more about who they are, what they do, and how to contact them.