Asset Brief is an independent publisher focused on helping you improve your financial decisions. Some of the products featured may be from our partners. This does not influence our reviews, which are based on many hours of research.
What is OSLA? You may have received letters or emails from OSLA and wondered who they are. OSLA is a legitimate student loan servicer that works with the U.S. Department of Education to manage federal student loans.
What is OSLA?
OSLA is short for the Oklahoma Student Loan Authority, a student loan servicing organization based in St. Louis, Missouri.
It is one of the nine federal student loan servicers.
What is a federal student loan servicer? When you take out a federal loan from the U.S. Department of Education, the U.S. Department of Education will assign you to one of the nine loan servicers, who are approved to work with them. OSLA is one of these loan servicers.
How did you end up with OSLA?
When you take out a federal student loan from the U.S. Department of Education, they will assign you a loan servicer when your loan amount is first paid out to your school.
What is a loan servicer?
A loan servicer is a company that manages the billing and other services on your federal student loan. There is no cost to you for using OSLA.
Your loan servicer will, for example, send you federal loan bills, receive loan payments from you, and work with you on loan consolidation and repayment plans.
Is OSLA the lender?
OSLA is not the lender. The lender of your federal student loans is the U.S. Department of Education.
Do I choose to use OSLA?
No, you do not choose who your loan servicer is. The U.S. Department of Education assigns you a loan servicer.
Sometimes the U.S. Department of Education will transfer loans from one servicer to another servicer. When this happens, you will be notified. Your loans are still owned by the U.S. Department of Education, but the company who will be sending you loan bills and collecting your loan payments will change.
How does OSLA work with you?
OSLA provides a range of services to students who have federal student loans from the U.S. Department of Education.
If you have a Direct Loan, create your account here. If you have a FFELP loan, create your account here.
How to confirm OSLA is your loan servicer
If you are not sure if OSLA is your loan servicer, you can check this in two ways.
My Federal Student Aid
You can go to My Federal Student Aid, a U.S. Department of Education website, to see information about all of your federal loans, including who your loan servicer is.
Federal Student Aid Information Center
You can also call the Federal Student Aid Information Center (FSAIC), a U.S. Department of Education center.
Federal Student Aid Information Center phone number:
Sample OSLA bill
If OSLA is your loan servicer, you should receive bills that look like the one below.
Is OSLA legit?
OSLA is a legitimate student loan servicer. It is one of nine federal student loan servicers. OSLA is a non-for-profit, public trust of the state of Oklahoma and has been in business for over 40 years.
OSLA received an A+ rating from the Better Business Bureau (BBB).
Decades of experience in the student loan servicing industry
OSLA has been in business for over 40 years and has decades of experience in the student loan servicing industry. The company is headquartered in Oklahoma City, Oklahoma. It has approximately 75 employees.
Good performance according to the U.S. of Education
The U.S. Department of Education measures the performance of its loan servicers and based on this, decides on how many student loans to allocate to each servicer. Those that perform well receive higher allocations.
OSLA has been 8% of student loans or approximately 1 in 13 loans, as of June 2019.
Nationwide Multistate Licensing System & Registry (NMLS) registered
OSLA is registered with the NMLS and and the NMLS ID 1514875. The NMLS is a record system for financial licensing and registration
Can I switch from OSLA to a new student loan servicer?
The U.S. Department of Education may transfer loans from one servicer to another. When this occurs, you will be notified. However, you do not get to select your federal student loan servicer.
The only time you can change your student loan servicer if when you:
- Consolidate your loans
- Apply for public student loan forgiveness
Alternatively, you can refinance with a private lender. By doing this, you forfeit federal loan forgiveness programs and income-driven repayment plans. Instead of having your loan managed by the U.S. Department of Education and OSLA, your loan will instead be managed by a private bank, online lender, or credit union.
How to make payments
You can make your student loan payments to OSLA online, by phone, or by mail.
What if you can’t afford your payments to OSLA
OSLA offers several different repayment plans. If your circumstance make it difficult for you to repay under any of these plans, you can call OSLA at 1-866-264-9762 to discuss alternatives.
How to contact OSLA
There are several ways to contact OSLA.
OSLA telephone number:
OSLA hours of operation:
Monday - Friday: 8 a.m. - 5 p.m., Central Time
OSLA address for payments:
The payment address differs based on your account. Log into your OSLA account or call OSLA to confirm payment address.
You can also pay online or by phone.
U.S. Department of Education – OSLA
P.O. Box 4278
Portland, OR 97208-4278
OSLA address for general correspondence:
Do not send payments to this address.
P.O. Box 18475
Oklahoma City, OK 73154-0475
OSLA website: https://public.osla.org
OSLA login: https://public.osla.org/DL/AccountAccessDLRedirect.aspx?I=1
OSLA social media:
How to submit a complaint about OSLA
If you are having problems with OSLA, there are several ways to file a complaint.
Contact OSLA directly
U.S Department of Education Federal Student Aid Feedback System
You can file a complaint with Federal Student Aid at the U.S. Department of Education through their feedback system. File a complaint here.
Better Business Bureau (BBB)
You can also file a complaint with the Better Business Bureau (BBB), a private, non-profit organization that accredits and rates businesses. File a complaint here.
Complaints filed with the BBB are forwarded to OSLA within two business days, and OSLA will be asked to respond within 14 days. If OSLA does not respond, the BBB will reach out to them again.
BBB complaints are generally closed within 30 business days.
U.S Department of Education Federal Student Aid Ombudsman Group
As a last resort, you can contact the Federal Student Aid Ombudsman Group, a confidential resource to help resolve disputes about your federal student loans. File a complaint here.
The Federal Student Aid Ombudsman Group can help you resolve problems with loan balances and payments, disbursements, overpayments, and more.
They provide an information checklist to help prepare for your conversation.
Federal Student Aid Ombudsman Group address:
U.S. Department of Education
FSA Ombudsman Group
P.O. Box 1843
Monticello, KY 42633
Federal Student Aid Ombudsman Group phone:
Federal Student Aid Ombudsman Group fax:
Is OSLA federal or private?
OSLA is a not-for-profit company that services federal student loans. It is not a U.S. federal organization, but it does work with the U.S. Department of Education to manage student loans.
For example, OSLA will send loan payment bills, receive loan payments, and work with you on loan consolidation and repayment plans.
Is OSLA a government agency?
No, OSLA is a not-for-profit company that works with the government to service student loans.
Federal student loan servicers
There are nine federal student loan servicers. Learn more about who they are, what they do, and how to contact them.